Unable to play any games
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Unable to play any games - 8/10/2017 5:27:50 PM
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texcritter777
Posts: 8
Joined: 11/20/2005
From: United States
Status: offline
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Copied from "Technical Support Background Information" from Lisa (Midget40) 8/10/2017 10:05:38 AM
re: "I am having problems playing my puzzles the last two days.
Everything is fine on the front page. I can enter into the games with no problems and I can choose a puzzle to play and load it.
Once the puzzle I wish to play is open I cant do anything with the mouse.
I can move it around the page but nothing works when I try to click on anything - on the puzzle or options.
I am playing on Windows with Firefox.
I have just removed and reinstalled Adobe flash player.
Mouse working properly on everything but this page.
Please help - I need my daily dose of puzzles!
Thanks
Lisa"
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Me: Windows 7 / Firefox vers. 55.0 / Flash vers. 26.0.0.151
I've been having the same problem for two days. The mouse pointer is 3" - 5" to the right of where the actual click is, if that makes any sense. For instance, if I want to click spomething on the left side of the screen I have to aim my pointer somewhere near the middle of the screen. It seems to register correctly on the vertical but the horizontal is way out of whack. Same problem on Pic-A-Pix and Soduko. Completely impossible to play. I've been on this website for almost 12 years and this is the first time I can remember having any issues, so KUDOS for that. But I still need this resolved please.
Thanks
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RE: Unable to play any games - 8/14/2017 10:00:31 AM
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Midget40
Posts: 10
Joined: 4/28/2007
From: Australia
Status: offline
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I now have this problem too.
I have found a way to 'fix' both problems so I can play but it is still annoying.
Instead of using the 'square' enlargement box (top right corner) to make the puzzle fit the screen once you have clicked on it to play - drag right side and bottom to make it enlarge to screen size instead.
I have no idea why this works but it does for me
Hope it works for you
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RE: Unable to play any games - 8/19/2017 4:02:11 AM
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CharleneTX
Posts: 231
Joined: 6/4/2009
From: United States
Status: offline
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Manually enlarging the screen seemed to work for me, too.
I'm seeing the problem of the puzzle opening, but then not responding on Windows 10 with the latest updates to Firefox and Flash. I'm not seeing the problem with Windows 10 and MS Edge nor with Windows 7 and Firefox.
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RE: Unable to play any games - 8/19/2017 9:43:55 AM
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MattII
Posts: 6
Joined: 6/3/2012
From: New Zealand
Status: offline
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Glad to know I'm not the only one having this issue.
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RE: Unable to play any games - 8/20/2017 2:07:01 AM
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CharleneTX
Posts: 231
Joined: 6/4/2009
From: United States
Status: offline
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Today I now have the other bug. I click and things happen on the other side of the puzzle (Win 10, Firefox). This is a laptop and it's a problem if I click from the touch pad or tap the touch screen.
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RE: Unable to play any games - 8/23/2017 9:26:35 AM
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wsj849
Posts: 1
Joined: 9/30/2013
From: Belgium
Status: offline
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This may be related to an old issue.
Look at this post:
http://www.conceptispuzzles.com/forum/tm.aspx?m=36236
In Dave's answer dated 11/25/2016, I implemented solution (3) and it solved the problem.
It seems that the setting was reset to default in Firefox 55.0.2.
I changed the setting again, and, apparently, the problem has disappeared.
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RE: Unable to play any games - 8/26/2017 5:32:48 AM
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CharleneTX
Posts: 231
Joined: 6/4/2009
From: United States
Status: offline
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Oh my gosh! That fixed the problem. Thanks!!
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RE: Unable to play any games - 9/5/2017 10:02:49 AM
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rmcoleman9
Posts: 10
Joined: 4/8/2006
From: Australia
Status: offline
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Yeah thank you so much Firefox update last week meant I had this same cursor problem - all fixed thanks to Dave's answer, I am very grateful.
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RE: Unable to play any games - 7/1/2022 7:28:51 AM
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howardellis
Posts: 1
Joined: 7/1/2022
From: American Samoa
Status: offline
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quote:
Copied from "Technical Support Background Information" from Lisa (Midget40) 8/10/2017 10:05:38 AM
re: "I am having problems playing my puzzles the last two days.
Everything is fine on the front page. I can enter into the games with no problems and I can choose a puzzle to play and load it.
Once the puzzle I wish to play is open I cant do anything with the mouse.io games
I can move it around the page but nothing works when I try to click on anything - on the puzzle or options.
I am playing on Windows with Firefox.
I have just removed and reinstalled Adobe flash player.
Mouse working properly on everything but this page.
I have a couple of fun arcade games that run in your web browser. Would you like to join?
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RE: Unable to play any games - 7/5/2022 2:14:44 AM
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hrfuioio
Posts: 1
Joined: 7/5/2022
From: American Samoa
Status: offline
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Holy cow! That solved the issue. Thanks!! drift boss
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RE: Unable to play any games - 7/17/2022 10:10:44 PM
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kerriganm
Posts: 1
Joined: 7/17/2022
From: United States
Status: offline
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I just signed up but can’t play any free games. Can one not play on an iPad? A puzzle loads but nothing responds to clicking. Nothing at all. Are they print only? If so, why show all the menu buttons? I’d be willing to pay for puzzles, but not if nothing works. Thanks for any info!
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RE: Unable to play any games - 7/19/2022 6:01:48 AM
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CharleneTX
Posts: 231
Joined: 6/4/2009
From: United States
Status: offline
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quote:
ORIGINAL: kerriganm
I just signed up but can’t play any free games. Can one not play on an iPad? A puzzle loads but nothing responds to clicking. Nothing at all. Are they print only? If so, why show all the menu buttons? I’d be willing to pay for puzzles, but not if nothing works. Thanks for any info!
The puzzles are designed to be played on a computer, not a mobile device. Conceptis does have some puzzle apps available for mobile.
Source: https://www.conceptispuzzles.com/index.aspx?uri=info/doc/221#technical-requirements
Technical requirements
This website works best with Firefox 3 and up, Microsoft Internet Explorer 7.0 and up, Google Chrome, and Apple Safari, and with screen resolutions of 1024x768 and up. Being W3C standard compatible, this website also supports Mac systems with Safari and Opera browsers. However, since these systems have not yet been fully tested some parts of the site many not work properly. To enjoy the member areas of this site you should have cookies turned on. For more information about Conceptis' use of Internet cookies see Privacy.
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