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RE: Help please

 
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RE: Help please - 8/30/2017 10:14:48 AM   
Myamya

 

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Thank you. That helped.

(in reply to CharleneTX)
Post #: 61
RE: Help please - 8/30/2017 11:15:11 AM   
MED401

 

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Why is it Firefox's problem that this website can't keep up with a popular and common browser? To me it sounds like a Conceptis problem.

(in reply to CharleneTX)
Post #: 62
RE: Help please - 8/30/2017 11:06:45 PM   
CharleneTX

 

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It's a Firefox problem because the last Firefox update changed a Firefox setting. I personally wouldn't use a web site that changed my browser settings (that's called malware) and that's what Conceptis would have to do to fix it from their side.

(in reply to MED401)
Post #: 63
RE: Help please - 8/31/2017 11:02:46 AM   
MED401

 

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I believe you're not clear on the difference between a browser and a website or between malware and freeware. Look these terms up. Do you consider it malware when Internet Explorer issues an update? That would make as much sense as the response you gave. But it's clear that to you Conceptis can do no wrong, so I doubt this post will make any difference to you. It's also clear you've never used Firefox or you'd know what it was. I don't think I'll post on this topic again, it seems pointless. Especially since it is never, ever, Conceptis' error.

(in reply to CharleneTX)
Post #: 64
RE: Help please - 8/31/2017 7:00:03 PM   
Talihoe

 

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I agree with you CharleneTX. Last October Firefox enabled a setting on ver. 49 that created a bug with Flash. Here is Dave's full response:


quote:

dave
Firefox 49.0.2, released on October 20, enables a feature called “Asynchronous drawing” which has a bug. When playing Conceptis online puzzles this bug causes problems such as wrong location of mouse pointer, slow response of mouse movement and more. Here is what you can do:

1) Use a different browser such as Internet Explorer, Edge, Chrome, Safari.

Or

2) Try resizing or refreshing (CTRL-F5) the puzzle window after opening a puzzle.

Or

3) Disable the Firefox feature which causes this problem:
- In Firefox address bar enter:
about:config
- Accept the risk warning
- Search for:
dom.ipc.plugins.asyncdrawing.enabled
- Turn the value of this feature to “false” by double-clicking on it

This is not the first time Firefox have problems with Flash and we expect they will provide an update with a fix. So please check from time to time if a new version has been updated.



Changing the setting in Firefox fixed the problem at the time but Firefox re-enabled the setting with it's update to ver. 55 creating the need to disable it again.

It can be frustrating for some users to have to make this change themselves, but changing a browser setting is not something that Conceptis should attempt to do for us.

Patti

(in reply to CharleneTX)
Post #: 65
RE: Help please - 9/1/2017 12:18:01 PM   
MED401

 

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Thank you for posting the solution.
I had not seen this post. It would be nice if all tech info was posted in this thread automatically since that's what this thread is for.
But I still wouldn't call Firefox malware. That's out of line and designed to make people anxious. I know this browser is not popular with Conceptis but it is popular with the general public. No matter how often it's posted here that Firefox is malware, that won't change.

(in reply to Talihoe)
Post #: 66
RE: Help please - 9/1/2017 12:21:42 PM   
MED401

 

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Edit: Now I'm having trouble posting in the forum. This is the first day for this. So sorry for the double post it was unintentional. I would delete it if I could.

< Message edited by MED401 -- 9/1/2017 12:25:28 PM >

(in reply to Talihoe)
Post #: 67
RE: Help please - 9/2/2017 4:11:04 AM   
CharleneTX

 

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You need to work on reading comprehension. I never called Firefox malware.

(in reply to MED401)
Post #: 68
RE: Help please - 9/4/2017 5:49:16 PM   
Ahlyis

 

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quote:

ORIGINAL: CharleneTX

You need to work on reading comprehension. I never called Firefox malware.

I would ignore MED401's condescension and general trollishness. Some people just look for fights wherever they can find them.

*shrug*

(in reply to CharleneTX)
Post #: 69
RE: Help please - 11/17/2017 12:52:50 PM   
MerlinTX

 

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Joined: 4/15/2011
From: United States
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New Firefox update > new problem.

Puzzles load fine. About one second after first click on the puzzle, the whole window goes blank. The window alternates between solid white and solid green. The control bar for the puzzle is gone within the blankness. The resizing trick works, but only for about 2-3 seconds after the next click on the puzzle.

I checked the shockwave issue and that was not reset. This seems to be a new problem with the new Firefox update. There are at least three notable differences with the new Firefox: the upper bar is now navy blue, the buttons on the upper right that included a download list are gone. There is a new set of buttons with new icons on the top right that seem to have replaced the old buttons.

No puzzle can be worked under this problem.

< Message edited by MerlinTX -- 11/17/2017 3:22:28 PM >

(in reply to Ahlyis)
Post #: 70
RE: Help please - 11/18/2017 9:03:26 AM   
dave

 

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Best solution is to use a different browser for the meantime.

Thanks, Dave

(in reply to MerlinTX)
Post #: 71
RE: technical support background information - 11/19/2017 7:49:07 PM   
Emynraw

 

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Joined: 11/19/2017
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This is my first time visit here. From the tons of comments on your articles,I guess I am not only one having all the enjoyment right here!

(in reply to mdbank)
Post #: 72
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