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Unable to play any games

 
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Unable to play any games - 8/10/2017 5:27:50 PM   
texcritter777

 

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Joined: 11/20/2005
From: United States
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Copied from "Technical Support Background Information" from Lisa (Midget40) 8/10/2017 10:05:38 AM
re: "I am having problems playing my puzzles the last two days.

Everything is fine on the front page. I can enter into the games with no problems and I can choose a puzzle to play and load it.

Once the puzzle I wish to play is open I cant do anything with the mouse.

I can move it around the page but nothing works when I try to click on anything - on the puzzle or options.

I am playing on Windows with Firefox.

I have just removed and reinstalled Adobe flash player.

Mouse working properly on everything but this page.

Please help - I need my daily dose of puzzles!

Thanks

Lisa"

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Me: Windows 7 / Firefox vers. 55.0 / Flash vers. 26.0.0.151

I've been having the same problem for two days. The mouse pointer is 3" - 5" to the right of where the actual click is, if that makes any sense. For instance, if I want to click spomething on the left side of the screen I have to aim my pointer somewhere near the middle of the screen. It seems to register correctly on the vertical but the horizontal is way out of whack. Same problem on Pic-A-Pix and Soduko. Completely impossible to play. I've been on this website for almost 12 years and this is the first time I can remember having any issues, so KUDOS for that. But I still need this resolved please.

Thanks
Post #: 1
RE: Unable to play any games - 8/14/2017 10:00:31 AM   
Midget40

 

Posts: 9
Joined: 4/28/2007
From: Australia
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I now have this problem too.

I have found a way to 'fix' both problems so I can play but it is still annoying.

Instead of using the 'square' enlargement box (top right corner) to make the puzzle fit the screen once you have clicked on it to play - drag right side and bottom to make it enlarge to screen size instead.

I have no idea why this works but it does for me

Hope it works for you

(in reply to texcritter777)
Post #: 2
RE: Unable to play any games - 8/19/2017 4:02:11 AM   
CharleneTX

 

Posts: 200
Joined: 6/4/2009
From: United States
Status: offline
Manually enlarging the screen seemed to work for me, too.

I'm seeing the problem of the puzzle opening, but then not responding on Windows 10 with the latest updates to Firefox and Flash. I'm not seeing the problem with Windows 10 and MS Edge nor with Windows 7 and Firefox.

(in reply to Midget40)
Post #: 3
RE: Unable to play any games - 8/19/2017 9:43:55 AM   
MattII

 

Posts: 5
Joined: 6/3/2012
From: New Zealand
Status: offline
Glad to know I'm not the only one having this issue.

(in reply to CharleneTX)
Post #: 4
RE: Unable to play any games - 8/20/2017 2:07:01 AM   
CharleneTX

 

Posts: 200
Joined: 6/4/2009
From: United States
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Today I now have the other bug. I click and things happen on the other side of the puzzle (Win 10, Firefox). This is a laptop and it's a problem if I click from the touch pad or tap the touch screen.

(in reply to MattII)
Post #: 5
RE: Unable to play any games - 8/23/2017 9:26:35 AM   
wsj849

 

Posts: 1
Joined: 9/30/2013
From: Belgium
Status: offline
This may be related to an old issue.

Look at this post:

http://www.conceptispuzzles.com/forum/tm.aspx?m=36236

In Dave's answer dated 11/25/2016, I implemented solution (3) and it solved the problem.

It seems that the setting was reset to default in Firefox 55.0.2.

I changed the setting again, and, apparently, the problem has disappeared.

(in reply to texcritter777)
Post #: 6
RE: Unable to play any games - 8/26/2017 5:32:48 AM   
CharleneTX

 

Posts: 200
Joined: 6/4/2009
From: United States
Status: offline
Oh my gosh! That fixed the problem. Thanks!!

(in reply to wsj849)
Post #: 7
RE: Unable to play any games - 9/5/2017 10:02:49 AM   
rmcoleman9

 

Posts: 10
Joined: 4/8/2006
From: Australia
Status: offline
Yeah thank you so much Firefox update last week meant I had this same cursor problem - all fixed thanks to Dave's answer, I am very grateful.

(in reply to CharleneTX)
Post #: 8
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