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All Forums >> [PUZZLE FANS] >> Technical Support >> CANNOT SEE THE PUZZLES Page: [1]
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CANNOT SEE THE PUZZLES - 7/22/2013 12:20:49 PM   


Posts: 1
Joined: 1/3/2008
From: Afghanistan
Status: offline
For years I have played the puzzles on my PC (main computer, not a laptop). For the last two weeks, I have not been able to do so. My login shows up and that I have credits and have purchased the puzzles, but when I click to play online, all the puzzles are blank. It still does work on my lap top, and I have not changed anything on the main computer. Any ideas?
Post #: 1
RE: CANNOT SEE THE PUZZLES - 7/23/2013 11:50:32 AM   


Posts: 1247
Joined: 4/28/2002
From: Israel
Status: offline
The problem you describe is probably with the browser on your computer. There can be several reasons: problem with cache, a pop-up blocker, Flash add-on disabled or corrupted Flash S/W. This happens from time to time. Here is a list of steps you can take to fix it:

- Cache: Try clearing your browser’s cache.
- Pop-up blocker: Please make sure pop-ups are enabled. If you have Google pop-up blocker make sure it is switched off for Conceptis website.
- Flash add-on disabled: Check your browser’s add-ons, to make sure Flash is enabled.
- Corrupted Flash S/W: Download and re-install Adobe Flash.

Thanks, Dave

(in reply to wroblewskis)
Post #: 2
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