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loading online puzzles

 
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loading online puzzles - 1/11/2012 7:56:01 PM   
clairelara

 

Posts: 3
Joined: 1/7/2009
From: United Kingdom
Status: offline
i have tried loading my saved puzzles and it wont let me, everything works fine except that, does anyone know what the problem could be?
Post #: 1
RE: loading online puzzles - 1/11/2012 8:45:59 PM   
dave

 

Posts: 1156
Joined: 4/28/2002
From: Israel
Status: offline
Hi clairelara

Please explain the problem in more details. You can also send email to support@conceptispuzzles.com and we'll work on this offline.

Thanks, Dave

(in reply to clairelara)
Post #: 2
RE: loading online puzzles - 1/11/2012 8:58:52 PM   
clairelara

 

Posts: 3
Joined: 1/7/2009
From: United Kingdom
Status: offline
i have 2 puzzles saved that i haven't completed, when i click to load to play it doesn't do anything, but i have just purchased a new puzzle and when i clicked to load that it was fine its just my saved puzzles.

(in reply to dave)
Post #: 3
RE: loading online puzzles - 1/12/2012 6:15:08 PM   
dave

 

Posts: 1156
Joined: 4/28/2002
From: Israel
Status: offline
Hi clairelara

As a first step please clear your cache. If this doesn't help then it's possible your Adobe Flash S/W got corrupted. Please download and re-install Flash from Adobe's website. I hope this will solve the problem.

Thanks, Dave

(in reply to clairelara)
Post #: 4
RE: loading online puzzles - 1/12/2012 8:52:41 PM   
clairelara

 

Posts: 3
Joined: 1/7/2009
From: United Kingdom
Status: offline
ive done both but still not working, the only problem iswhen trying to reopen a part completed puzzle if i open everything else its fine

(in reply to dave)
Post #: 5
RE: loading online puzzles - 1/12/2012 9:18:29 PM   
dave

 

Posts: 1156
Joined: 4/28/2002
From: Israel
Status: offline
Please send an email to support@conceptispuzzles.com and we'll continue from there.

The problem can also be a pop-up blocker or the anti-virus. Please try using another browser on this computer and let us know what happens. If you send us an email, please specify OS, browser, Flash player, and their versions.

Thanks, Dave

< Message edited by dave -- 1/13/2012 9:41:08 AM >

(in reply to clairelara)
Post #: 6
RE: loading online puzzles - 2/5/2012 4:10:14 PM   
Shagsbeard

 

Posts: 10
Joined: 3/19/2011
From: United States
Status: offline
Just want to say that I find the support for this site a A++. Keep up the good works.

(in reply to dave)
Post #: 7
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