The Site Has Become Unusably Slow
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The Site Has Become Unusably Slow - 11/6/2009 11:23:01 AM
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auroravictory
Posts: 8
Joined: 11/27/2006
From: United States
Status: offline
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I wasn't really seeing the slowness issue until this morning. It took me about 10 minutes to get to a puzzle. Even trying to navigate around in the forums is excruciatingly slow. Someone needs to get on this ASAP. If I'm going to pay for these puzzles, I expect better, not worse, service.
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RE: The Site Has Become Unusably Slow - 11/6/2009 11:51:13 AM
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MED401
Posts: 8
Joined: 4/14/2009
From: United States
Status: offline
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I'm having the same problems.
I also can't see the PAP puzzles right now. I've tried multiple times and cleared my cache but I still get the printed words only. The space where the puzzles belong is blank, which means I can't order any. This displeases me.
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RE: The Site Has Become Unusably Slow - 11/6/2009 1:40:25 PM
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bluefly
Posts: 5
Joined: 11/7/2007
From: Uzbekistan
Status: offline
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I, too, am having the same problems. The puzzle thumbnails don't show up at all. And since the the thumbnails are the links, I can't open any puzzles (why aren't the links the text underneath -- which give the name and number of the puzzle???). I don't know why you didn't work these kinks out in your beta test. Perhaps you didn't test long enough.
But, I agree. People are now paying you to solve these puzzles. If you don't provide better service, you are basically stealing from your customers. Not Good.
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RE: The Site Has Become Unusably Slow - 11/6/2009 4:16:15 PM
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Trazom
Posts: 1
Joined: 3/26/2008
From: United States
Status: offline
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Ditto that. Long, long wait for every individual transaction is not what a pay site should offer. Please get this fixed soon.
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RE: The Site Has Become Unusably Slow - 11/6/2009 4:46:40 PM
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CathyW
Posts: 3
Joined: 10/11/2006
From: United Kingdom
Status: offline
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Ditto again. It's been ridiculously slow today. I hope it improves very soon.
Solved status didn't come up on a couple of the battleships that I did today either.
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RE: The Site Has Become Unusably Slow - 11/6/2009 5:36:11 PM
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chaosmanor
Posts: 40
Joined: 8/14/2008
From: United States
Status: offline
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bluefly has hit the nail on the head; your beta testing was neither long enough nor detailed enough. Beta-testing almost never is, which is another reason why I no longer work in the computer industry; everyone is in a rush to Git-R-Done, rather than Git-R-Right  It got old being blamed for problems that we didn't have time enough to discover, let alone fix.
In any event, it is obvious that either your servers do not have the capacity to handle the service calls, or else the programming is trying to do too many things at once, and the processors cannot handle the load. If this were my site, I would shut it down, post a single page explaining the issues and asking for forgiveness and patience, and also asking for more volunteers for a gamma test, i.e. what the beta test should have been. Good beta-testing should run for weeks, with the testers being asked to try anything and everything they can think of to break the system, to make it crash, so that any hidden bugs can be discovered. You won't find them all, no matter how hard you try, but you'll find most of them, which is the point.
Good luck, David! You and your cohort will need it.
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RE: The Site Has Become Unusably Slow - 11/6/2009 6:37:41 PM
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mko
Posts: 18
Joined: 4/14/2005
From: Germany
Status: offline
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i hope your site do not run on a single server. this is what i think, when even the forum is not reachable.
install some more server, use a load-balancer and move the forum on an independent server.
any of my informatik-students can tell you this.
if you want me to pay for being on this site, then make it reachable 24/7.
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RE: The Site Has Become Unusably Slow - 11/6/2009 6:46:28 PM
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kosmoshiva
Posts: 1
Joined: 11/2/2009
From: Canada
Status: offline
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Add my voice to the dissatisfied customers - completely unacceptable!! Too slow, and when the page finally loads, no thumbnails, so totally useless. It's frustrating and annoying - compounded by having PAID for the privilege. I was already getting annoyed at the site's illogical layout (clicking on B&W puzzles, for example, doesn't bring you to a page where you can buy any B&W puzzles). Now I'm steaming. And I'm not usually the steaming kinda guy.
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RE: The Site Has Become Unusably Slow - 11/6/2009 8:28:27 PM
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cjmc917
Posts: 13
Joined: 5/9/2007
From: United States
Status: offline
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I don't think the site needs to be shut down. i haven't had a single technical problem. But the slowness is infuriating to the point that you are going to lose customers.
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RE: The Site Has Become Unusably Slow - 11/6/2009 8:55:58 PM
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stolendreams
Posts: 2
Joined: 4/11/2009
From: United Kingdom
Status: offline
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If it was just the fact that the site was slow I wouldn't mind quite so much, but it is actually completely unusable. I cannot load a single puzzle. I was one of the people who were prepared to give paying for the puzzles a go, but that's all pointless if the puzzles are inaccessible. Get it fixed before you lose customers.
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RE: The Site Has Become Unusably Slow - 11/6/2009 9:30:17 PM
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ckendall
Posts: 3
Joined: 3/7/2005
From: United States
Status: offline
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Roughly 20 minutes after clicking on the bookmark I have yet to see a puzzle and read a few notes on this forum in superslow motion. I appreciate that conceptis is trying something new but at a certain point they ought to make the puzzles free again (kill off the points system) until they can do it properly.
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RE: The Site Has Become Unusably Slow - 11/6/2009 9:38:36 PM
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aicho
Posts: 6
Joined: 1/6/2004
From: Belgium
Status: offline
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I'm just adding my voice to the masses... So far I'm still on free credits (thanks for those by the way! I only love a few puzzle types, so these will last me for a while I hope :-)), but the previous version ran much much smoother...
I also agree with the premise that the Flash hyperlinks are very user-unfriendly. I know they add to the experience, but they obviously detract too much from usability if they are sooooo slow to load when the whole site is slow.
At least, if you used HTML links, you could click and already start on loading the next page without having to wait for the Flash icons or refresh (and start all over again) for them to load...
Well, just some thoughts! Good luck on solving this, which I have every confidence you'll manage!
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RE: The Site Has Become Unusably Slow - 11/7/2009 4:02:05 AM
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JSmith
Posts: 98
Joined: 5/24/2002
From: United States
Status: offline
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Well, as others have mentioned before, there are paid users on this site. So if there was a server problem, I feel that someone at Conceptis owes everyone an explanation.
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RE: The Site Has Become Unusably Slow - 11/7/2009 3:28:40 PM
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dave
Posts: 755
Joined: 4/28/2002
From: Israel
Status: online
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Hi All
A full explanation will be published in a soon to come newsletter. In the mean while we'd like everyone to know that some major problems have been fixed last night and that our team are continuing to work round the clock fixing the rest. We expect website performance in one or two weeks will be as good as it was before moving to the paid website, although there still might be some slowdown next Friday.
Once we get over the technical and server performance issues we will start adding some new and exciting features.
Please let me use this opportunity to thank all of you for your patience and support, and extend special thanks to the overwhelming number of paying members - something which we didn't expect to happen in such a short time.
Thanks again, Dave
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Printable Version
I just checked in after taking most of the rest of the day off from the computer, and things are running a lot faster, now. Still no explanation, nor even a response to all the complaints, but I guess it doesn't matter if the site is going to run the way it should 
