RE: technical support background information

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RE: technical support background information - 12/9/2011 8:59:18 PM

dave

Posts: 1076
Joined: 4/28/2002
From: Israel
Status: offline

Hi mdbank

The problem you describe can occur if there is a corruption in the Adobe Flash S/W. You can try re-installing the latest version. Another reason might be disabling the Flash add-on: Internet Explorer > Tools > Manage Add-ons > Shockwave Flash Object ... if it's disabled then try enabling it.

Hope this helps,

Thanks, Dave

(in reply to mdbank)

Post #: 21

RE: technical support background information - 4/23/2012 8:18:57 AM

spooketteplays

Posts: 2
Joined: 6/6/2011
From: Australia
Status: offline

Hi there. I have been unable to view any puzzles for several months now. I have again reinstalled adobe flash player but still no success. Are you able to assist?

1. OS - Windows
2. Browser - Internet explorer
3. Flash Player Version - 11
4. Screen shot (for some reason I am unable to paste screen shot into this forum nor can I upload a file with the image in it) but it is the same screen without any puzzles.

Cheers.

(in reply to gilg)

Post #: 22

RE: technical support background information - 4/23/2012 3:04:11 PM

mdbank

Posts: 3
Joined: 10/12/2006
From: United States
Status: offline

I have still been unable to get it to work in IE but it is working fine under Mozilla Firefox. I would suggest trying that.

Good luck!

(in reply to spooketteplays)

Post #: 23

RE: technical support background information - 4/24/2012 12:20:50 PM

anna

Posts: 154
Joined: 5/2/2002
From: Israel
Status: offline

Hi spooketteplays

Please try updating Internet Explorer.

_____________________________

Anna

(in reply to spooketteplays)

Post #: 24

RE: technical support background information - 9/20/2012 2:12:10 PM

nsands

Posts: 1
Joined: 1/11/2004
From: United States
Status: offline

Hi. I am running Windows, IE, just installed the newest Flash Player 11, cookies are enabled and JavaScript is allowed. I don't know how to take a screen shot, but the thumbnails where I should see the puzzles for each week are blank. I just bought more credits, and then this happened. Please advise. Thanks!

(in reply to gilg)

Post #: 25

RE: technical support background information - 9/22/2012 8:23:22 PM

dave

Posts: 1076
Joined: 4/28/2002
From: Israel
Status: offline

Hi nsands

below is a list of things you can do. I'm pretty sure one of them will fix your problem.

- Cache: Try clearing your browser’s cache.
- Pop-up blocker: Please make sure pop-ups are enabled. If you have Google pop-up blocker make sure it is switched off for Conceptis website.
- Flash add-on disabled: Check your browser’s add-ons, to make sure Flash is enabled.
- Corrupted Flash S/W: Download and re-install Adobe Flash.

Thanks, Dave

(in reply to nsands)

Post #: 26