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wroblewskis -> CANNOT SEE THE PUZZLES (7/22/2013 12:20:49 PM)

For years I have played the puzzles on my PC (main computer, not a laptop). For the last two weeks, I have not been able to do so. My login shows up and that I have credits and have purchased the puzzles, but when I click to play online, all the puzzles are blank. It still does work on my lap top, and I have not changed anything on the main computer. Any ideas?

dave -> RE: CANNOT SEE THE PUZZLES (7/23/2013 11:50:32 AM)

The problem you describe is probably with the browser on your computer. There can be several reasons: problem with cache, a pop-up blocker, Flash add-on disabled or corrupted Flash S/W. This happens from time to time. Here is a list of steps you can take to fix it:

- Cache: Try clearing your browser’s cache.
- Pop-up blocker: Please make sure pop-ups are enabled. If you have Google pop-up blocker make sure it is switched off for Conceptis website.
- Flash add-on disabled: Check your browser’s add-ons, to make sure Flash is enabled.
- Corrupted Flash S/W: Download and re-install Adobe Flash.

Thanks, Dave

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