RE: technical support background information (Full Version)

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dave -> RE: technical support background information (12/9/2011 8:59:18 PM)

Hi mdbank

The problem you describe can occur if there is a corruption in the Adobe Flash S/W. You can try re-installing the latest version. Another reason might be disabling the Flash add-on: Internet Explorer > Tools > Manage Add-ons > Shockwave Flash Object ... if it's disabled then try enabling it.

Hope this helps,

Thanks, Dave




spooketteplays -> RE: technical support background information (4/23/2012 8:18:57 AM)

Hi there. I have been unable to view any puzzles for several months now. I have again reinstalled adobe flash player but still no success. Are you able to assist?

1. OS - Windows
2. Browser - Internet explorer
3. Flash Player Version - 11
4. Screen shot (for some reason I am unable to paste screen shot into this forum nor can I upload a file with the image in it) but it is the same screen without any puzzles.

Cheers.




mdbank -> RE: technical support background information (4/23/2012 3:04:11 PM)

I have still been unable to get it to work in IE but it is working fine under Mozilla Firefox. I would suggest trying that.

Good luck!




anna -> RE: technical support background information (4/24/2012 12:20:50 PM)

Hi spooketteplays

Please try updating Internet Explorer.




nsands -> RE: technical support background information (9/20/2012 2:12:10 PM)

Hi. I am running Windows, IE, just installed the newest Flash Player 11, cookies are enabled and JavaScript is allowed. I don't know how to take a screen shot, but the thumbnails where I should see the puzzles for each week are blank. I just bought more credits, and then this happened. Please advise. Thanks!




dave -> RE: technical support background information (9/22/2012 8:23:22 PM)

Hi nsands

below is a list of things you can do. I'm pretty sure one of them will fix your problem.

- Cache: Try clearing your browser’s cache.
- Pop-up blocker: Please make sure pop-ups are enabled. If you have Google pop-up blocker make sure it is switched off for Conceptis website.
- Flash add-on disabled: Check your browser’s add-ons, to make sure Flash is enabled.
- Corrupted Flash S/W: Download and re-install Adobe Flash.

Thanks, Dave




lleonor -> problems paypal (9/28/2013 9:43:16 AM)

I tried to purchase credits with paypal, with enough money on my account, but it is refused over and over again. I did payments to other accounts yesterday and these all went well.
(Mac OS, tried using Safari and Google Chrome.)

Any idea what to do?




BobbeAtHome -> RE: technical support background information (12/23/2013 3:18:59 AM)

I'm using Windows 7,

I have tried both Goggle Chrome (my usual browser) and Internet Explorer.

My Flash Player version is 11,9,900,170.

When I open the Pic-a-Pix sample page, it does not look like the reference screenshot: The pictures of the puzzles are missing, and the 'play' buttons are missing.

Everything was working just a few hours ago; then I came back after logging out, and all the pictures of the puzzles are missing. When I click where the pictures should be, nothing happens.

Thanks!

Bobbe




dave -> RE: technical support background information (12/25/2013 7:50:30 PM)

It seems there is some problem with the Adobe Flash software. You can try re-installing Adobe Flash.

Thanks, Dave




Maggie Bleksley -> RE: technical support background information (2/5/2014 11:44:19 AM)

I have been using Conceptis puzzles for several years with virtually no problems until the last couple of days. Suddenly, the links to the puzzles have stopped working, even one that I have bought, saved and am halfway through solving. I am using Windows XP and my normal browser is Firefox. I tried it on Windows Explorer last night, to see if that would work on there, but that was even worse. I couldn't even see the thumbnails on there, let alone load up the puzzles. I have a pop up blocker on Firefox, but this website is an exception and even when I unchecked the block pop ups box it still didn't work. I restarted my computer, hoping it was a temporary software problem, but still to no avail. I have Adobe flash player, which has never let me down on this website before, apart from temporary crashes, in which case the problem is made quite clear. Can anybody help me?




dave -> RE: technical support background information (2/5/2014 10:55:29 PM)

Here is a list of fixes we usually recommend in situations like yours. We hope one of them will work:

- Cache: Try clearing your browser’s cache.
- Pop-up blocker: Please make sure pop-ups are enabled. If you have Google pop-up blocker make sure it is switched off for Conceptis website.
- Flash add-on disabled: Check your browser’s add-ons, to make sure Flash is enabled.
- Corrupted Flash S/W: Download and re-install Adobe Flash.

Thanks, Dave




Maggie Bleksley -> RE: technical support background information (2/7/2014 8:41:00 AM)

Thanks for your help, Dave. Unfortunately none of the things you suggested have worked [&o]. I've also re-installed Java and checked than Javascript is enabled, but all to no avail. Any other suggestions?




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